INFOSKY MART HELP & SUPPORT CENTER
Welcome to the Infosky Mart Help & Support Center. Whether you need assistance placing an order, tracking a shipment, configuring hardware, or managing your account, we are here to help you every step of the way.
As part of Infosky—with over 10+ years of expertise in IT hardware, software, and enterprise services—our dedicated support team combines technical knowledge with customer-first service.
🔍 Quick Self-Service Links
- Track My Order: Log in to your account and go to [My Orders] to view real-time tracking updates.
- Returns & Replacements: Request a return or exchange within 7–14 days via the [Return Center].
- Software License Delivery: Check your registered email inbox (and spam folder) for instant digital license delivery.
- Tax / GST Invoices: Download official tax invoices for your business purchases directly under Order History.
🛠️ How Can We Help You?
1. Orders & Shopping
- Placing an Order: Browse our catalog, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster reordering and order tracking.
- Bulk & Corporate Purchases: Planning a volume purchase for your business or office upgrade? Visit our B2B Procurement page or email b2b@infosky.com for custom quotes and tax input credit assistance.
- Changing or Canceling an Order: Orders can be canceled or updated prior to dispatch through My Orders > Cancel Order. Once dispatched, please refer to our Return Policy.
2. Payments & Invoicing
- Accepted Payment Methods: We accept Credit/Debit Cards (Visa, MasterCard, Amex), Net Banking, UPI, Digital Wallets, Cash on Delivery (COD for eligible areas), and Direct Bank Transfers (NEFT/RTGS for corporate orders).
- Payment Failures: If your payment fails but funds were deducted, the amount is usually auto-refunded by your bank within 3–5 business days. For urgent assistance, share your transaction ID with our billing team.
- Tax Invoices: GST/VAT-compliant invoices are generated automatically for every order upon shipment.
3. Shipping & Delivery
- Delivery Timelines: Standard delivery takes 3 to 7 business days depending on location. Digital software keys are delivered via email within 2 to 24 hours.
- Shipping Charges: Calculated at checkout based on package weight, dimensions, and delivery location. Free shipping offers may apply to orders over specific threshold amounts.
- Damaged Package on Arrival: If the outer packaging appears tampered with or damaged upon delivery, please do not accept the package or record an unboxing video and notify us within 48 hours.
4. Hardware Warranties & Technical Support
- Brand Warranty: All hardware sold on Infosky Mart is 100% original and covered under standard manufacturer warranty.
- Technical Assistance: Need help setting up your new desktop, configuring a server, or activating a software license? Our certified IT engineers are available to guide you.
- Warranty Claims: You can claim warranty directly at any authorized brand service center using your Infosky Mart tax invoice, or contact our team for assistance.
📞 Get in Touch with Us
If you couldn’t find the answer to your question above, our support team is ready to assist you:
✉️ Email Support
- General & Order Inquiries: support@infoskymart.com
- Corporate & B2B Sales: support@infoskymart.com
- Response Time: Within 24-72 business hours
📱 Phone & WhatsApp Support
- Customer Hotline: +91 8882244403
- Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)
🏢 Corporate Office
- Company Name: Infosky Mart
- Address: Gurgaon
💡 Tip: For faster service when contacting support, please keep your Order ID or Invoice Number ready!