FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Infosky & Infosky Mart FAQ page. Here you will find answers to the most common questions regarding our company, e-commerce store, products, software licenses, IT services, and order fulfillment.

1. General & Company Questions

Q1: What is Infosky and what is Infosky Mart?

Infosky is a leading IT solutions provider with 10+ years of experience in the market, specializing in commercial hardware, enterprise software, and end-to-end IT services. Infosky Mart is the official e-commerce platform and sister concern of Infosky, created to offer a seamless online shopping experience for tech products, software licenses, and IT service packages.

Q2: Are the products sold on Infosky Mart 100% genuine?

Yes, absolutely. Leveraging Infosky’s decade-long relationships with major technology manufacturers (OEMs) and authorized distributors, all products listed on Infosky Mart are 100% authentic, brand-new, and come with standard manufacturer warranties.

Q3: Do you serve both individual customers and businesses (B2B)?

Yes. We serve retail customers looking for laptops, peripherals, or software, as well as businesses requiring enterprise-grade hardware, bulk purchasing, software licensing, and managed IT services.

2. Products, Software & IT Services

Q4: What types of hardware products do you sell?

We provide a full range of IT hardware, including:

Laptops, Workstations, Desktops, and All-in-One PCs
Enterprise Servers, Switches, Routers, and Storage Systems
Computer Components, Peripherals, Accessories, and Monitors

Q5: How do software purchases and digital license keys work?

When you purchase software licenses through Infosky Mart, your digital key and installation instructions are delivered directly to your registered email address within 2 to 24 hours after payment verification.

Q6: What IT services does Infosky offer?

Infosky provides comprehensive IT services including:

Custom Web & Mobile Application Development
ERP & CRM Implementation
Network Security, Infrastructure Setup & Cloud Migration
Annual Maintenance Contracts (AMC) & Remote Technical Support

Q7: Can I request a quote for bulk corporate orders or custom IT solutions?

Yes! For volume purchases, custom hardware configurations, or enterprise IT consultation, please contact our B2B sales team at b2b@infosky.com or fill out the Request a Quote form on our website.

3. Ordering, Payment & Billing

Q8: What payment methods do you accept on Infosky Mart?

We support multiple secure payment options, including:

Credit / Debit Cards (Visa, MasterCard, Maestro, American Express)
Net Banking & UPI Payments
Digital Wallets
Cash on Delivery (COD) (available for select pin codes and order limits)
Direct Bank Transfer / NEFT / RTGS (for corporate invoices)

Q9: Is it safe to enter my payment details on your website?

Yes. Infosky Mart uses SSL/TLS encryption and processes all payments through PCI-DSS compliant payment gateways. We do not store your full card details or sensitive bank credentials on our servers.

Q10: Will I receive a tax invoice (GST/VAT) for my purchase?

Yes. Every order placed on Infosky Mart includes an official tax invoice. If you represent a business and require tax input credit (such as GSTIN), please enter your company’s tax details during checkout.

4. Shipping, Delivery & Tracking

Q11: How long will it take to receive my order?

Standard Hardware Shipping: Delivered within 3 to 7 business days, depending on your location.
Express Delivery: Available for select metro areas (1 to 3 business days).
Digital Software Licenses: Delivered via email within 2 to 24 hours.

Q12: How can I track my shipment?

Once your order is dispatched, you will receive an email and SMS notification with a courier tracking link. You can also log into your Infosky Mart account and navigate to My Orders > Track Package.

5. Returns, Refunds & Technical Support

Q13: What is your return and replacement policy?

We offer a 7 to 14-day return window for eligible physical products that arrive damaged, defective, or incorrect. Products must be returned in their original packaging with all tags and accessories intact. For full details, please refer to our [Return and Refund Policy].

Q14: How do I claim warranty support for hardware purchased from Infosky Mart?

All hardware products carry standard brand warranty. You can claim service either directly through the manufacturer’s authorized service center using your Infosky invoice or reach out to our dedicated support team for assistance.

Q15: How can I contact Customer & Technical Support?

Our IT technical team is available to assist you before and after purchase:

Email Support: support@infoskymart.com
Customer Care Hotline: +91 8882244403
Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM